Why Government IT Projects Fail: HealthCare.gov, the FBI's Virtual Case File and the Lessons From Phoenix, Horizon and Robodebt
On 1 October 2013 HealthCare.gov opened and buckled on day one. The HHS inspector general later counted nearly $800 million obligated across 60 contracts by February 2014. A decade earlier the FBI had scrapped its Virtual Case File after three years and $170 …